Delivery & Shipping
Fast, reliable delivery across Australia. No upfront payment required.
Our Delivery Process
You Order
Fill out the order form with your name and phone number. That's all we need to start the process.
We Confirm
Our team calls you to confirm your order details, answer any questions, and finalise your delivery address during business hours.
We Dispatch
Your order is packed and handed to our courier partner for immediate dispatch.
You Receive
Courier delivers to your door within 1-2 business days. You pay the driver in cash or by card.
Key Shipping Facts
Delivery Timeframe
1-2 business days across major Australian cities. Regional areas may take slightly longer.
Payment on Delivery
Pay the courier in cash or by card when your package arrives. No upfront payment required.
Courier Service
We partner with reliable national couriers. You receive tracking information where available.
Packaging
Your order is packaged securely to protect the product during transit. Discreet packaging on request.
Delivery Areas & Regions
| Region | Delivery Timeframe | Standard Availability |
|---|---|---|
| Major Cities (Sydney, Melbourne, Brisbane, Perth, Adelaide) | 1-2 business days | All orders |
| Regional NSW & VIC | 1-2 business days | All orders |
| Regional QLD, WA, SA | 2-3 business days | All orders |
| Hobart & Tasmania | 2-3 business days | All orders |
| Canberra & ACT | 1-2 business days | All orders |
| Remote & Outback Areas | 3-5 business days | Depending on location |
Timeframes are business days only (Monday-Friday). Holidays and adverse weather may affect delivery schedules.
What If I'm Not Home?
If the courier cannot deliver your package:
- The courier will leave a card with redelivery instructions
- You can arrange an alternative delivery time
- Contact our support team if you need assistance coordinating delivery
- You have the option to refuse the delivery (order is cancelled, no charge applies)
Returns & Refunds
Not happy with your order? We make returns easy.
14-Day Return Window
You have 14 calendar days from the date of purchase to request a return.
Condition of Return
For food supplements, the package must be unopened and in its original condition. This is a legal requirement for food products.
How to Return
Contact our support team at info@vibestrength.world or phone +61 2 8068 4521 to initiate a return. We'll provide return shipping instructions.
Refund Processing
Once we receive and inspect your returned package, your refund will be processed within 7-10 business days.